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• Avoid Perfumes & Chemicals 🌸
• Apply perfumes, lotions, and cosmetics before wearing your jewellery.
• Remove Before Workouts 🏋️
• Sweat and prolonged moisture can affect the gold plating over time.
• Store It Properly 🎁 Keep your jewellery in a dry, airtight pouch or jewellery box when not in use.
• Clean Gently ✨ Wipe with a soft, dry microfiber cloth after wearing.
• Avoid abrasive cleaners or polishing products.

• We process orders within 1–2 business days.
• Orders are typically delivered within 7–10 working days, depending on your location.
• Delivery timelines may vary during festivals, public holidays, or unforeseen courier delays.
• Once your order is shipped, tracking details will be shared via email or SMS.
• Please ensure your shipping address and contact details are accurate to avoid delivery issues.

Return & Refund Policy

At Aurix Jewels, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return & Exchange Policy

You may request a return or exchange within 7 days from the date of delivery.

Eligibility

To be eligible for a return or exchange:

• An unboxing video, recorded from the moment the sealed package is opened, is mandatory.
• The product must be unused, unworn, and in its original condition.
• All original packaging, tags, invoices, certificates (if applicable), and accessories must be returned with the product.

Approval Process

• Every return or exchange request is subject to verification by our quality team.
• Once your request and supporting evidence are reviewed and approved, we will initiate the return or exchange process.
• Requests submitted without an unboxing video or for products that are used, damaged, or missing original packaging may be rejected.

Refunds

• Refunds are processed only after the returned product successfully passes our quality inspection.
• Once approved, the refund will be credited to your original payment method within the applicable banking timeline.
• Shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.