Return & Refund Policy
At Aurix Jewels, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
7-Day Return & Exchange Policy
You may request a return or exchange within 7 days from the date of delivery.
Eligibility
To be eligible for a return or exchange:
- An unboxing video, recorded from the moment the sealed package is opened, is mandatory.
- The product must be unused, unworn, and in its original condition.
- All original packaging, tags, invoices, certificates (if applicable), and accessories must be returned with the product.
Approval Process
- Every return or exchange request is subject to verification by our quality team.
- Once your request and supporting evidence are reviewed and approved, we will initiate the return or exchange process.
- Requests submitted without an unboxing video or for products that are used, damaged, or missing original packaging may be rejected.
Refunds
- Refunds are processed only after the returned product successfully passes our quality inspection.
- Once approved, the refund will be credited to your original payment method within the applicable banking timeline.
- Shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.